Welcome to SewaPe (operated by Maya Bai Lodhi Foundation / SewaPe Mobility Solutions, Bhopal, Madhya Pradesh, India). This Privacy Policy explains how our applications—SewaPe: Customer App ("Customer App") and SewaPe Captain: Driver App ("Captain App")—collect, use, disclose, and safeguard your personal information when you access or use our platforms and services.
Google Play Store Prominent Location Disclosure
For Captains (Drivers): The SewaPe Captain app collects real-time location data in the background (even when the app is closed or not in use) to enable automatic assignment of ride requests, accurately calculate travel distance and fares, and share live location with riders during active journeys.
For Customers (Riders): The SewaPe Customer app accesses your device's location to detect your pickup point, display available nearby drivers, calculate accurate fares, and track your booked ride in real-time.
1. Information We Collect
Depending on whether you use the SewaPe Customer App or SewaPe Captain App, we collect the following categories of information:
🚗 For Drivers / Captains
- Identity & Account: Name, phone number, profile photo, and password/PIN.
- Verification Documents: Driver's License, Vehicle Registration Certificate (RC), and Insurance details.
- Vehicle Information: Vehicle type (Bike, Auto, Cab), registration number, and make/model.
- Continuous Background Location: Exact GPS coordinates collected while on duty or online to dispatch rides and navigate.
👤 For Customers / Riders
- Account Details: Full name, verified mobile phone number, and optional email address.
- Location Details: Precise GPS pickup and destination coordinates during search and trip execution.
- Trip History: Details of previous rides, receipts, driver ratings, and route histories.
- Payment Information: Transaction IDs and payment modes (Cash, UPI, Online Gateway).
2. Why We Collect Background Location (Captain App)
Google Play Store policies require special disclosure for background location access. Here is how and why SewaPe Captain uses background location:
- Ride Matching: To assign incoming passenger trip requests nearest to your real-time position even when your screen is locked or another app is open.
- Turn-by-Turn Navigation & Accurate Billing: To record exact distance traveled for truthful and transparent meter/fare calculation.
- Passenger Safety & Live Tracking: Passengers can monitor the Captain's incoming route to ensure prompt arrival and secure travel.
- Duty State Management: Background location tracking only operates when your status is set to "Online / On Duty". When you toggle "Go Offline", location tracking is immediately paused.
3. How We Use Your Information
- To provide, operate, and maintain seamless ride-booking and dispatch services.
- To connect riders with suitable local drivers based on geographic proximity.
- To process cashless payments, settle driver earnings, and generate invoices.
- To enhance user safety, prevent fraudulent ride bookings, and resolve customer support queries.
- To comply with regulatory standards and legal transport guidelines in India.
4. Sharing of Information
We respect your privacy and never sell your personal data. We only share necessary data in the following circumstances:
- Between Driver and Passenger: During an active ride, the customer sees the captain's name, phone, vehicle number, and live location. The captain sees the customer's name, phone number, and pickup/drop points.
- Payment Partners: Trusted Indian payment gateways (such as UPI/Razorpay/Authorized Aggregators) for secure transaction processing.
- Legal Requirements: Law enforcement or judicial authorities when required by applicable laws of the Republic of India.
5. Data Retention & Account Deletion Policy
We retain your personal data only as long as your account is active or needed to provide services and comply with financial/taxation records.
You have the absolute right to request the deletion of your account and associated personal data at any time:
Upon verification, all identifiable personal data, KYC documents, and active profile records are permanently purged within 30 days, retaining only legally mandatory billing archives.
6. Security of Your Data
We implement industry-standard cryptographic encryption (SSL/TLS), firewall configurations, and secure database authentication to protect your sensitive data against unauthorized access, alteration, or disclosure.
7. Children's Privacy
Our platform is not directed towards persons under the age of 18. We do not knowingly collect personal information from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. We will notify you of major changes through an in-app notice or website banner.
9. Grievance Officer & Contact Us
If you have any questions, feedback, or grievance regarding this Privacy Policy or data processing, please contact: